Returns & Claims Policy

At Rivotti Caviar, we are committed to delivering products of exceptional quality, freshness, and craftsmanship. Every order is handled with the utmost care to ensure that your caviar arrives in perfect condition.

Due to the perishable nature of our caviar and gourmet products, we do not accept returns or exchanges once an order has been delivered. This policy ensures the safety, integrity, and premium standards of the products we provide.

If There Is an Issue With Your Order

Customer satisfaction is extremely important to us.

If your order arrives damaged, delayed, or incorrect, please notify us within 24 hours of delivery so we can assist you promptly.

When submitting a claim, include the following:

• Order number

• Clear photos of the product and all packaging materials

• A short description of the issue

Our team will carefully review your claim. When applicable, we will provide either a replacement product or a store credit.